Bookservices.com provides a money back guarantee for any publications or dealerships that our customers find to be unsatisfactory. Customers may return any of our publications or dealership kits for a full no-quesions-asked refund within 14 days of receiving such materials. To receive a refund the materials must be returned in the condition in which they were received. Customers that have paid with a credit card will receive a credit to that card. Cash buyers will receive a cash refund. This return guarantee does not apply to orders shipped outside of the U.S.